Delivery & Returns

We deliver to addresses within the United Kingdom only. Orders are dispatched from a UK warehouse.

Delivery is a flat £5.99. Orders of £50 or more qualify for free UK delivery.

Order by 4pm on a working day (Monday–Friday, excluding UK bank holidays) for next-working-day delivery with DPD. Orders placed after 4pm, or at weekends and on bank holidays, are dispatched the next working day.

DPD provides a one-hour delivery window with SMS and email tracking, plus safe-place, neighbour, and pickup options. Busy sale periods or courier disruption can occasionally add a little time.

You'll receive tracking details by email as soon as your order is dispatched. If your order hasn't arrived when expected, email Support@WiSwish.com with your order number and we'll help.

You have 14 days from delivery to tell us you want to return an item, and then a further 14 days from that point to send it back to us, with proof of purchase. Please include a copy of your invoice or delivery note in the parcel. (These are the UK statutory minimum cancellation and return periods for online orders, under the Consumer Contracts Regulations 2013.)

What condition it needs to be in depends on what it is. Supplements and consumables must still be sealed — see “Items we cannot accept” below. Accessories such as shakers, bottles, flasks and cooler cups are different: you may handle and examine them as you would in a shop, and your right to return them is not affected by doing so. Please send them back complete, with any packaging. If an item has been handled more than was necessary to check it, we may reduce your refund to reflect the loss in value.

Return postage is arranged and paid for by you. Please let us know before sending an item back, using the details below — this helps us process your return quickly, and doesn't affect your right to return it.

For health and hygiene reasons, supplements and consumables (powders, protein, drinks, bars, gels and similar) cannot be returned once the seal is broken or the packaging has been opened, unless they are faulty. That is the sealed-goods exception in the Consumer Contracts Regulations 2013, and it applies to those items only. Accessories such as shakers, bottles, flasks and cooler cups are not covered by it and keep the full 14-day right to change your mind. We also cannot accept returns on gift cards. This does not affect your rights if goods are faulty, damaged or not as described.

To start a return, email Support@WiSwish.com. Once your return is logged, we'll email you the return address.

We will refund all payments received from you, including the standard delivery cost, without undue delay and no later than 14 days after the day we receive the goods back (or you provide evidence of having sent them back). We will use the same payment method you used, and you will not incur any fees for the refund. You are responsible for the cost of returning the goods.

Your bank or card provider may take a little longer to show the refund in your account.

If an item arrives damaged or faulty, please tell us within 48 hours: email Support@WiSwish.com with photos, and do not dispose of the item until we advise. If you received the wrong item, contact us as soon as possible with the item description or barcode. If something is missing from your order, please report it within 48 hours. In these cases we'll arrange a replacement or refund at no cost to you. This does not affect your statutory rights under the Consumer Rights Act.

Questions about a delivery or return? Email Support@WiSwish.com.