Terms & Conditions

These terms govern your use of this website and any purchase you make from WiSwish Ltd (company no. 16740292). Together with our Privacy Policy and Delivery & Returns policy (which form part of them), they set out your rights and responsibilities. By using the site or placing an order, you accept them. If you do not agree, please do not use the site.

By using the site you confirm you are at least 18, or have the consent of a parent or guardian. If you create an account, you're responsible for keeping your login details secure and for activity on your account, and for giving us accurate, current and complete information.

We sell genuine, branded health and sports-nutrition supplements. We take care to describe and picture products accurately, but colours, packaging, formulations and flavours may vary or change, and images are for guidance — always read the manufacturer's label before use. All products are subject to availability, and we may limit or discontinue any product.

Food supplements are not a substitute for a varied, balanced diet and a healthy lifestyle. Our products are not intended to diagnose, treat, cure or prevent any disease. If you are pregnant, breastfeeding, taking medication or have a medical condition, consult a healthcare professional before use. Always read the label and use as directed, and keep products out of the reach of children. Some products are not suitable for those under 18.

When you place an order, you are making an offer to buy the products in your basket. Your order is not accepted at that point.

After you order, we will send you an order acknowledgement confirming that we have received it. This acknowledgement is not an acceptance of your order.

Your order is accepted, and a contract between us is formed, only when we dispatch the products to you and send you a dispatch confirmation. If your order contains more than one product, a separate contract is formed for each product as and when it is dispatched.

Until we send a dispatch confirmation, we may decline your order for any reason, including where: the product is out of stock or otherwise unavailable; we identify an error in the price or description of the product; we are unable to authorise your payment; or we suspect fraudulent or unauthorised use of a payment method.

If we decline your order after you have paid, we will refund you in full, to your original payment method, as soon as reasonably possible.

Products are sold for personal or household use, not for commercial resale.

We take care to describe and price our products accurately. However, errors can occur.

If we discover an obvious error in the price or description of a product you have ordered, we will contact you as soon as possible to let you know. You may confirm the order at the correct price or cancel it. If we cannot reach you, we will treat the order as cancelled and refund you in full.

We are not obliged to supply a product at an incorrect price, even where we have sent you an order acknowledgement.

We give you the ingredients, the nutritional information and the allergen information for every food product before you buy it, on the product page. That is our responsibility, not the manufacturer's: we take the information from the manufacturer, and if we copy it across wrongly that is our mistake to put right. If we cannot give you correct allergen information for a product, we do not sell it. Manufacturers do sometimes reformulate a product or change its packaging without telling us, which is why the label on the pack you receive is the final word.

Product images are for illustration only and packaging may vary from the images shown.

Always read the label, warnings and directions on the product you receive before you use it. That is a caution on top of the information we give you, never a substitute for it, and it does not reduce what we owe you.

If the product you receive differs from its description on this website, do not consume it — contact us at Support@WiSwish.com and we will resolve it.

All products are subject to availability. Stock levels shown on this website are indicative and may change between the time you place an order and the time we dispatch it. Where a product becomes unavailable after you order, we will contact you and refund you in full.

Prices are shown in pounds sterling (GBP) and are the total amount payable. Prices include VAT where applicable. The price charged is the price shown when your order is placed, except where an obvious pricing error applies — see “Errors in price or description” above. Prices, discounts and promotions may change at any time, but changes won't affect orders we have already dispatched. Payment is taken securely at checkout by card or Apple Pay, handled by our payment provider. We do not receive or store your full card details, and you confirm you are authorised to use the payment method.

Delivery times and costs are set out in our Delivery & Returns policy. Delivery times are estimates and, while we aim to meet them, they are not guaranteed. The courier is our contractor, not yours — your order remains our responsibility until it's delivered to you, so if it's delayed, lost or damaged in transit, contact us and we'll sort it out. This doesn't cover genuine events outside our control, such as severe weather or industrial action. Risk in the goods passes to you on delivery.

Your right to cancel, and how returns and refunds work, are set out in our Delivery & Returns policy. Nothing in these terms takes away your legal rights as a consumer.

WiSwish Membership — WiSwish Silver (£0.99/month for the first 3 months, then £3.99/month, inclusive of VAT where applicable) and WiSwish Gold (£0.99/month for the first 3 months, then £5.99/month, inclusive of VAT where applicable) — is a recurring subscription, billed automatically to your payment method every month from the day you join until you cancel. There is no fixed minimum term.

If you cancel within 14 days of joining, you get a full refund of your membership fee — the whole amount you paid, with nothing deducted for any member benefits or discount you've already used. To cancel, use your account or email us at Support@WiSwish.com, and we'll refund you promptly once you've told us. If you used your member discount on an order that's already been delivered, you keep it — we do not claw back a discount on goods you've already received.

Outside that first 14 days, you can still cancel at any time from your account, or by emailing us at Support@WiSwish.com. Cancelling stops future billing straight away; you keep your member benefits until the end of the billing period you've already paid for, and we do not refund the unused part of a current period.

Membership is separate from your orders: cancelling it does not cancel or affect delivery of any goods you have already ordered. Your right to cancel a goods order is set out separately in our Delivery & Returns policy and the model cancellation form.

Occasionally information on the site may contain typographical errors, inaccuracies or omissions relating to descriptions, pricing, promotions or availability. We may correct any of it and update the site at any time. If an error affects an order you have already placed, we will contact you before we do anything to that order, and if we cancel it we refund you in full.

We may correct errors on this website at any time, and we may withdraw or change any product, price or content. A change to a price or a product never changes an order we have already accepted.

You may use the site for lawful purposes only. You must not use it to break any law, infringe intellectual property rights, harass or harm others, transmit false or misleading information, upload viruses or malicious code, collect others' personal data, send spam, or interfere with or circumvent the security of the site. We may suspend or end your access if you breach these terms.

The site, including all text, images, graphics, logos and their arrangement, is owned by or licensed to WiSwish Ltd and is protected by UK and international intellectual property laws. You may use the site for personal, non-commercial use only, and must not reproduce, distribute or exploit any content without our prior written consent. The WiSwish name and logo are our trademarks and may not be used without permission.

The site may contain links to third-party websites we do not control. We are not responsible for their content or practices, and accessing them is at your own risk. Please review their terms and policies before engaging with them.

The site and all products are provided on an "as is" and "as available" basis. As far as the law allows, and without taking away your legal rights as a consumer, we make no warranties of any kind, express or implied, and we do not guarantee that the site will be uninterrupted, secure or error-free.

As far as the law allows, WiSwish is not liable for any indirect, incidental or consequential loss arising from your use of the site or any product. Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be limited or excluded by law, and nothing here takes away your legal rights as a consumer.

You agree to indemnify and hold harmless WiSwish Ltd and its officers, employees and agents from any claims, losses or liabilities, including reasonable legal fees, arising from your breach of these terms, your violation of any law or the rights of a third party, or your misuse of the site.

If any provision of these terms is found to be unlawful or unenforceable, that provision will be severed and the remaining provisions will continue in full force and effect.

You can review the most current version of these terms at any time on this page. We may update or replace any part of them by posting changes to the site, and your continued use after changes are posted constitutes acceptance.

If something goes wrong, email Support@WiSwish.com with your order number and we will do our best to put it right. We aim to acknowledge complaints within 2 working days and resolve them as quickly as we reasonably can.

We are not part of an alternative dispute resolution scheme. If we cannot sort a complaint out between us, you can contact the Citizens Advice consumer service for free, independent advice on what to do next, and you can still take a claim to court.

These terms, and any dispute arising from them, are governed by the law of England and Wales. You can bring a claim in the courts of England and Wales, and if you live in Scotland or Northern Ireland you can bring it in the courts where you live instead.

Questions about these terms? Email Support@WiSwish.com. WiSwish Ltd · Company no. 16740292 · VAT no. GB528372281 · Registered office: 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ.