Shipping & Returns
How and where we deliver, and how returns work.
Where we ship
We ship to addresses within the United Kingdom only. Orders are dispatched from our UK warehouse.
Delivery cost
Delivery is a flat £5.99. Orders of £50 or more qualify for free UK delivery.
Delivery times
Order by 4pm on a working day (Monday–Friday, excluding UK bank holidays) for next-working-day delivery with DPD. Orders placed after 4pm, or at weekends and on bank holidays, are dispatched the next working day.
DPD provides a one-hour delivery window with SMS and email tracking, plus safe-place, neighbour, and pickup options. Busy sale periods or courier disruption can occasionally add a little time.
Returns (change of mind)
You have 14 days from delivery to return an item. It must be unused and in its original, sealed condition, with proof of purchase. (14 days is the UK statutory minimum cooling-off period for online orders.)
For health and hygiene reasons, supplements and consumables that have been opened cannot be returned unless they are faulty.
Return postage is arranged and paid for by you.
How to return
To start a return, email Support@WiSwish.com. Once your return is logged, we will email you the return address.
Once we receive and check the item, we will refund your original payment method within 14 days.
Faulty, damaged, wrong or missing items
If an item arrives damaged or faulty, please tell us within 48 hours: email Support@WiSwish.com with photos, and do not dispose of the item until we advise.
If you received the wrong item, contact us as soon as possible with the item description or barcode. If something is missing from your order, please report it within 48 hours.
In these cases we will arrange a replacement or refund at no cost to you. This does not affect your statutory rights under the Consumer Rights Act.
Contact
Questions about a delivery or return? Email Support@WiSwish.com.